Returns I have not received part of my order, where is it?
If you are missing part of your order please contact our sales team who will be able to assist you.
I have an unwanted item, can I return it?
If you have ordered an item by mistake, or find that you no longer require an item, please contact our sales team who will be able to provide you with a return number and the address to send the item(s) back to. Once items are received, they will be checked over and if found to be in satisfactory condition, we will provide you with a refund for the item. Please note, all items returned would need to be exactly in their original condition including unopened packaging and any other accessories they may have come with.
What should I do if I suspect my product is faulty?
Before we can authorise a return, you would be required to contact us at our contact us page. Please provide them with detailed descriptions of the issues you are experiencing, along with details of any error messages you have come across. They can then diagnose the problem, and can then either provide you with information to resolve the issue, or will provide you with a reference number for you to pass to ourselves. What happens next? If the technical team believe your item to have a fault within 7 days, they will ask you to contact us and will usually provide you with a reference number. Once we have this, we will provide you with a return number, and then arrange to collect the item from an address you specify. We will then bring it back into our testing center where it will be assessed by our qualified engineers for faults. Should a fault be found, we are happy to provide you with a full refund or a brand new replacement. If a fault is not found, you will be liable to shipping charges and the unit will be returned to you via courier.
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